Last updated: November 3, 2026

Who Is Responsible for Your Data

Guillaume Bruno Galopin, operating under the trade name Galopina Casa Silvestre, with a registered address at Carretera Seyé–Acancéh, Cadastral Parcel 3096, ZIP Code 97570, Seyé, Yucatán, Mexico, is responsible for processing your personal data. For any privacy-related inquiries, please contact us at contact@galopina.com.mx.

What Data We Collect

When you contact us (via the form, email, or WhatsApp): your name, email address, phone number, and any information you provide in your message, such as dates, number of guests, or type of event.
When you make a reservation: the information requested by the booking engine, such as your name, contact information, dates of stay, and payment details. Payment details are processed directly by our booking provider (Cloudbeds) and its payment processor.
When you browse our site: website usage data, such as pages visited, approximate country, device type, and where you came from.

If you share any allergies or dietary restrictions with us regarding your stay or event, we use this information solely to prepare your meals. By providing this information, you give us your express consent to do so.

Why we use them

Purposes necessary to serve you:

Respond to your messages and requests.
Manage your reservation, your stay, your event, and the services you request from us.
Issue invoices and comply with legal obligations.

Secondary purpose: to statistically measure how the site is used in order to improve it. If you do not want your data to be used for this purpose, you can disable Google Analytics in Cookie Preferences or contact us.

We do not use your data for advertising, and we do not sell it.

Cookies and Site Analytics

Cloudflare Web Analytics: counts visits without using cookies and without identifying you.
Google Analytics: uses cookies with a random identifier to track where visitors come from and which pages are most popular. You can disable it at any time in Cookie Preferences. For visitors from the European Union, it remains disabled unless you enable it.
Technical cookies: those necessary for the website and the booking engine to function.

Who We Share Them With

Only with the providers who help us provide you with our service and who process the data on our behalf: the booking engine (Cloudbeds), analytics services (Google and Cloudflare), WhatsApp (Meta), and our web hosting and email providers. We may also disclose this information to authorities when required by law. We do not make any other transfers.

Your rights

You have the right to access, correct, or delete your personal data, or object to its use (ARCO rights), as well as to revoke your consent or restrict its use. Please email us at contact@galopina.com.mx with your name, the nature of your request, and a way to contact you; we will respond within the timeframes established by law.

Changes to This Notice

If this notice changes, we will publish the updated version on this page, along with the date.

This notice is issued in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties.